Job: Call Center Representative I (Part-time)

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2355 W. Pinnacle Peak Rd Phoenix, AZ 85027
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Pay

Excellent benefit package!

Posted: 08/21/2014

Job Status: Part Time

Job Description

Arizona State Credit Union is looking for highly motivated Call Center Representatives with sales and service experience who enjoy helping members.

SUMMARY Receives members calls, determines the nature of business, provides member with information, and/or directs member to appropriate person or department by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

-Provides members with account balance, activity, and history upon members' request.

-Performs transactions, check withdrawals, transfers, and account maintenance.

-Assists with dividend verification, common inquiries, NSF checks, and statement copies.

-Provides loan rates, and Kelly Blue Book value quotations.

-Performs by phone loan requests, loan payments, term calculations, and loan payoff information. Informs members of savings, checking, money market, share certificates, IRA, and club account features and benefits.

-Mails any forms requested.

-Maintains knowledge of Credit Union field of membership.

-Assists members with deposit account rates, stop payment orders, copies of share drafts, overdraft line of credit advances, and membership identification cards.

-Obtains member's name and arranges for appointment with person called upon in request.

-Directs member to destination and records name, time of call, nature of business, and person called.

-Operates telephone console to receive incoming messages.

-Types memo correspondence reports and other documents.

-Makes future appointments and answers inquiries for members. Collects and distributes messages.

-Explains, promotes and cross informs members on various credit union products and services.

-Assists in training of new call center reps.

Skills / Requirements

High School diploma or GED; six months to two years related call center/teller/FSR experience.

Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information, one-on-one and in small group situations, to customers, clients, and other employees of the organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills To perform this job successfully, an individual should have knowledge of Word Processing software and Credit Union Teller/GUI Systems.

Important Notes

Bilingual strongly preferred. Position is eligible for a 90-day merit increase, $500 retention bonus after six months, and a monthly sales-based incentive.

Application Instructions

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Locations

ASU West
4701 W. Thunderbird
Glendale, AZ 85306
Chino Valley
1021 N. Hwy 89 #106
Chino Valley, AZ 86323
Corporate Headquarters
2355 W. Pinnacle Peak Rd
Phoenix, AZ 85027
Cottonwood
601 W. Hwy 89-A
Cottonwood, AZ 86326
East Flagstaff
5200 N. Highway 89
Flagstaff, AZ 86004
Flagstaff
321 S. Beaver Street
Flagstaff, AZ 86001
Gilbert
2277 W. Guadalupe Road
Gilbert, AZ 85233
Monroe
1812 W. Monroe
Phoenix, AZ 85007
Oracle N.W. Tucson
6464 N. Oracle Road
Tucson, AZ 85704
Payson
104 E. Hwy 260
Payson, AZ 85541
Prescott Gurley
550 E. Gurley Street
Prescott, AZ 86301
Prescott Valley
7111 Pav Way
Prescott Valley, AZ 86314
Prescott Willow Creek
1335 Gail Gardner Way
Prescott, AZ 86305
Rethink Banking Center
1290 S. Normal Ave.
Tempe, AZ 85281
Safford
280 W. Main Street
Safford, AZ 85546
San Tan
2721 S. San Tan Village Parkway
Gilbert, AZ 85295
Scottsdale
6501 E. Greenway Parkway, Suite 133
Scottsdale, AZ 85254
Tempe
840 E Southern Ave. Suite 101
Tempe, AZ 85282
Tucson University
1001 N. Park Ave.
Tucson, AZ 85719
Tucson-Alvernon
777 S. Alvernon Way
Tucson, AZ 85711
Union Hills
8285 W. Union Hills
Glendale, AZ 85308
ASU West
Chino Valley
Corporate Headquarters
Cottonwood
East Flagstaff
Flagstaff
Gilbert
Monroe
Oracle N.W. Tucson
Payson
Prescott Gurley
Prescott Valley
Prescott Willow Creek
Rethink Banking Center
Safford
San Tan
Scottsdale
Tempe
Tucson University
Tucson-Alvernon
Union Hills

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