Arizona State Credit Union is looking for highly motivated Call Center Representatives with sales and service experience who enjoy helping members.
SUMMARY Receives members calls, determines the nature of business, provides member with information, and/or directs member to appropriate person or department by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-Provides members with account balance, activity, and history upon members' request.
-Performs transactions, check withdrawals, transfers, and account maintenance.
-Assists with dividend verification, common inquiries, NSF checks, and statement copies.
-Provides loan rates, and Kelly Blue Book value quotations.
-Performs by phone loan requests, loan payments, term calculations, and loan payoff information. Informs members of savings, checking, money market, share certificates, IRA, and club account features and benefits.
-Mails any forms requested.
-Maintains knowledge of Credit Union field of membership.
-Assists members with deposit account rates, stop payment orders, copies of share drafts, overdraft line of credit advances, and membership identification cards.
-Obtains member's name and arranges for appointment with person called upon in request.
-Directs member to destination and records name, time of call, nature of business, and person called.
-Operates telephone console to receive incoming messages.
-Types memo correspondence reports and other documents.
-Makes future appointments and answers inquiries for members. Collects and distributes messages.
-Explains, promotes and cross informs members on various credit union products and services.
-Assists in training of new call center reps.
High School diploma or GED; six months to two years related call center/teller/FSR experience.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information, one-on-one and in small group situations, to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have knowledge of Word Processing software and Credit Union Teller/GUI Systems.
Bilingual strongly preferred. Position is eligible for a 90-day merit increase, $500 retention bonus after six months, and a quarterly sales-based incentive.